Q: I need help getting started what should I do?
A: Contact Technical Support to request help. 1 hour of free training is available to all customers. Also the Quick Start Guide is the best way to get started.

Q: What is the difference between a trial account and a paid account?
A: Trial accounts watermark all output (e.g. PDF documents). Also, trial accounts do not allow access to certain enterprise features such as portal integration, single sign on and the scheduler (e.g. daily updates).

Q: Do I have to pay extra for new versions of the software?
A: No. All upgrades all included with your the subscription.

Q: Do I have to pay extra for technical support?
A: No. Technical support is included with your the subscription.

Q: Can someone help me get a connection to my HR system configured?
A: Yes. We recommend you purchase an Implementation Package with your subscription.

Q: What is the terms of service?
A: See subscription agreement for more information.

Q: What functionality is available to user with "read only" users?
A: Click here for more information on the different types of User Accounts.